Question 1

What is Twin Farms?

Accepted Answer

Twin Farms is an online marketplace for agricultural products that connects growers from Latin America with buyers in the United States and Canada. Our goal is to increase the returns to producers in developing countries and to improve the quality of life of agricultural communities there by creating a more efficient, equitable, and sustainable commercial process. We pride ourselves on being a customer-friendly platform that is committed to creating a transparent and ethical supply chain.

Question 2

How does it work?

Accepted Answer

Growers and Buyers create a profile and their businesses are verified by Twin Farms. Growers can then post their produce inventory and pricing for purchase on our marketplace. Buyers can search for available products and place an order directly from a specific producer. Twin Farms will confirm the order, coordinate logistics and paperwork for the order, and process the final payment. With transparent pricing and traceability, Twin Farms is building trust in the international produce supply chain.

Question 3

How do you ensure the quality of your produce?

Accepted Answer

Twin Farms is committed to creating the best buying/sales experience for both our buyers and growers. Our growers are carefully selected based on their ability to meet our strict quality standards. We coordinate quality control and monitoring throughout the supply chain to ensure that our customers receive the best possible product. If there are any quality issues, please contact us at info@twinfarms.market and we will resolve it promptly.

Question 4

What are the benefits of transacting through the Twin Farms marketplace?

Accepted Answer

By joining Twin Farms, you are choosing to make the trade in produce more transparent and efficient. You will be transacting directly with growers in Latin America and buyers in the United States. By eliminating multiple middlemen, you can trust that you are receiving a fair price and that only a minimal amount of value is going to intermediaries. Our buyers will get high-quality produce and will also be supporting more ethical, equitable, and sustainable farming practices. As part of our social mission, Twin Farms donates a portion of proceeds to support development initiatives in local agricultural communities.

Question 5

Can I contact the Grower/Buyer directly outside of Twin Farms' marketplace?

Accepted Answer

Twin Farms is creating a more transparent, efficient, and safe marketplace that is built on trust. We believe that this will create many long-term benefits for our customers and lower the high transaction costs associated with international trade. For this reason, we ask our users to be active participants in the Twin Farms marketplace. If a user does not follow the company's Terms of Use, we cannot guaranteed transparency, security, or trust, and they may be banned from using the platform.

Question 6

What happens after an order is placed?

Accepted Answer

Twin Farms will confirm all orders between both parties and verify all necessary documentation. We will then coordinate with grower, buyer, and third-party logistic providers to ensure the shipment goes smoothly.

Question 7

How are prices set?

Accepted Answer

As a transparent marketplace that directly connects growers and buyers, Twin Farms empowers growers to set a fair price for their produce. We provide market insights to assist growers with their selling decisions.

Question 8

What does this cost? Is there a commission or fee?

Accepted Answer

Our platform is free to sign up and use. To cover the cost of facilitating sales and to invest in further platform development, Twin Farms charges a modest fee (~10%) on all transactions made through the marketplace, which is a significant reduction on traditional intermediary costs. Furthermore, we make all prices and costs transparent to our customers to build trust.

Question 9

What is Twin Farms' social mission? How are you helping agricultural communities?

Accepted Answer

Farming communities, especially in developing countries, struggle with higher rates of poverty and lower rates of investment despite their production of humanity's most critical resource: food. Twin Farms believes that this needs to change. We are investing in agricultural communities by donating a portion of proceeds (~1% of all transactions) to the promotion of health, education, and economic development in the areas where our growers operate.

Question 10

How do I get started?

Accepted Answer

It's simple! After creating your free account, you have continuous access to business tools, inventory management, and market news. To buy or sell, you will need to provide specific documentation to verify your business with us.

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